Frequently Asked Questions

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• Frequently asked questions
• I sell products by subscription
• The map of the Relay Points does not appear after the payment
• No order appears in the app
• I want to cancel an unused label
• I need to create a return label
• Customers can't track their packages
• I want to change a Service Point
• I have a logistician, how do I process my orders?
• Tracking a parcel or making an after-sales request
• Adding insurance to a package
• My orders appear in home delivery when the customer has chosen a delivery in Service Point
• Reminder of keywords to add to your Shopify delivery titles
• Shipping rates Mondial Relay
• Error 99 (generic service error)
• Cancel my subscription to the application