No order appears in the app

Unshipped and non-archived, paid/partially refunded orders that contain the keywords in the delivery method are returned to the application.

There are several scenarios:

- You have not captured the payment or the payment is pending

- In most cases, they should contain "point de retrait" for "du Service Point or "Mondial Relay" for home delivery. For more details, see this article

- You have archived/shipped the order (check that auto-shipment is disabled in Settings --> Checkout)

- The order is older than one month