Cancel my subscription to the application

If you don't have a commitment period, simply uninstall the application to stop being billed. 


To uninstall the application :

  1. On Shopify directly (not from the application), click on Applications in the menu on the left of the screen
  2. Click on "Application and sales channel settings".
  3. Find the application Mondial Relay and click on the three small dots
  4. Click on uninstall
  5. Your subscription will be automatically cancelled by Shopify

Please note that if you uninstall Shopify, you may still be billed automatically the following month.

You can then write to our customer support to request a refund for the month you were overcharged.

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