Create your first shipment

Shipping takes place in two stages: the generation of labels Mondial Relay and the creation of the shipment in Shopify.

Note: You must create your labels and process your orders in the Mondial Relay application if you want the package tracking number to show up in Shopify.

Create your first shipment

1. Log on to the Mondial Relay application and go to the Shipping page.
The table shows all orders paid/partially refunded and not shipped.
Only orders that can be shipped with Mondial Relay appear.

2. Locate an order you wish to ship and click on Create Label

3. Download the label by clicking on the printer icon.

If you receive an error message, this may be due to incorrect information in the order (e.g. a missing phone number) or because you do not have the rights to Mondial Relay (e.g. delivery to France for a French customer).

4. Click on PROCESS to validate the shipment on the Shopify side.